Overview

ServiceNow is the enterprise IT Service Management (ITSM) platform used by Information Technology Services to manage incidents, service requests, change records, and asset inventory.

Key Capabilities

  • Incident Management – Centralized ticket queue with SLA tracking
  • Change Management – CAB review workflow for infrastructure changes
  • Asset & CMDB – Hardware and software inventory linked to tickets
  • Self-Service Portal – Faculty, staff, and students can submit requests 24/7

Access

The ServiceNow portal is available at itservices@divisionbyinfinity.io. All ITS staff have role-based access; end users interact through the self-service portal.